Privacy Policy

Information we do not collect: our non-PII policy

We believe group transport research should not compromise your personal privacy. Unlike many travel websites, we do not require you to register an account, log in or provide sensitive personal identifiable information (PII) to browse our guides or use our interactive planning tools.

Specifically, our interactive journey planner and quote forms deliberately exclude fields for personal names, personal telephone numbers, private residential street addresses and payment card details. When you create a journey summary, you provide only general trip parameters: journey type, passenger range, broad pickup and destination areas (such as a town, station or airport), luggage level and optional route notes. These general parameters are treated as non-PII.

Third-party advertising and Google AdSense

This Website displays advertisements served by Google AdSense and third-party advertising partners. In order to serve relevant advertising and measure ad performance, Google and other third-party vendors use cookies and similar technologies:

• Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this website or other websites on the internet.
• Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visits to our site and/or other sites on the Internet.
• Users may opt out of personalized advertising by visiting Google Ads Settings at https://adssettings.google.com.
• Alternatively, you can opt out of a third-party vendor's use of cookies for personalized advertising by visiting the Digital Advertising Alliance Consumer Choice page at https://www.aboutads.info or the European Interactive Digital Advertising Alliance at https://www.youronlinechoices.eu.

For complete details on our cookie usage and consent categories, please review our dedicated Cookie Policy. You can reopen the consent panel at any time using the Cookie Preferences link in the footer.

Cookies and similar technologies

Cookies are small data files placed on your device by your web browser. We use cookies to enable core website functionality, remember your consent preferences and analyse aggregate site traffic. Our cookie banner provides two clear options: an Accept Cookies button and a Cookie Preferences link:

• Functional cookies: Essential for basic website operation, form submission handling and remembering whether you have answered the cookie banner. These cookies do not track browsing across other websites and are set to always on.
• Performance cookies: Help us understand which location and vehicle guides are most frequently visited, allowing us to improve navigation and fix broken links. Performance data is aggregated and anonymised.
• Marketing cookies: Used by advertising networks such as Google AdSense to serve relevant adverts, measure campaign effectiveness and prevent the same advert from being repeatedly displayed.

Server log files and technical data

When you visit our Website, our hosting servers automatically record basic technical data sent by your browser. This may include your device's Internet Protocol (IP) address (which is typically anonymised or truncated by server software), browser type and version, operating system, referring URL, pages viewed on our site, and timestamps of your requests.

We process this technical information under our legitimate interest to maintain server stability, monitor traffic levels, detect fraudulent or malicious behaviour, and protect our systems from cyber threats. Server log files are retained for standard diagnostic cycles and are routinely deleted.

Email correspondence and communication

If you choose to contact us directly by email at [email protected], we will collect your email address, your name (if provided in your email signature) and the content of your message. We process this information under our legitimate interest to respond to your enquiry, resolve technical problems, review route suggestions or manage commercial partnership discussions.

We do not use email addresses collected through support correspondence for unsolicited marketing campaigns, nor do we sell or disclose your email address to external third parties without your explicit consent, unless required to do so by applicable law.

Your data protection rights under UK GDPR

Under UK data protection law, you have specific legal rights regarding any personal data processed about you:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete data.
• Right to erasure: You have the right to request the deletion of your personal data where there is no lawful reason for us to retain it.
• Right to restriction and objection: You have the right to object to our processing of your personal data or request that we restrict processing in certain circumstances.
• Right to withdraw consent: Where processing relies on your consent (such as non-essential cookies), you can withdraw consent at any time via the Cookie Preferences tool.

To exercise any of these rights, please email our Data Protection desk at [email protected]. We will respond to verified requests within one calendar month. If you are dissatisfied with our handling of your enquiry, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

Data security and international transfers

We maintain appropriate administrative and technical safeguards to protect information against unauthorised access, alteration, disclosure or destruction. All communication between your browser and our Website is encrypted in transit using Transport Layer Security (TLS/HTTPS). Where third-party service providers (such as Google) process data outside the UK or European Economic Area, such transfers are governed by standard contractual clauses or adequacy regulations.

Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in regulatory requirements, operational practices or website features. Any revisions will be published on this page with an updated modification date.

If you have any questions or concerns regarding our privacy practices, please contact us at [email protected] or visit our Contact Us page.